Refund & Cancellation Policy

Cancellation

Workspace owners may cancel their subscription at any time from Settings → Subscription. Cancellation takes effect at the end of the current billing period. No mid-period refunds are issued for the remaining days of the period.

When a cancellation is submitted, the tenant subscription moves to CANCELLED status at period end. The workspace becomes read-only after the period ends and is soft-deleted after 30 days of inactivity.

Refunds

Subscription fees are non-refundable except in cases of platform error resulting in double payment or service outage exceeding 48 consecutive hours. Refund requests must be submitted in writing to support. Approved refunds are processed via PayMongo back to the original payment method and may take 5–10 business days.

Overpayment due to a failed plan-change proration is credited to the tenant's next invoice rather than refunded, unless the credit exceeds ₱500 and the owner specifically requests a refund.

Dunning & Grace Period

On payment failure, the system attempts automatic retries at 1, 3, and 5 days after the initial failure. After the third failed attempt, the subscription is marked past due and workspace access is restricted. Full access is restored once the outstanding invoice is paid.

Dunning email reminders are sent to the workspace owner at each retry attempt with the invoice amount and instructions to update the payment method.

Plan Changes & Proration

When upgrading or downgrading a plan mid-cycle, the system calculates a prorated credit or charge based on the remaining fraction of the current billing period. The proration amount is invoiced separately and must be paid to complete the plan change.

Contact

For billing questions, refund requests, or cancellation assistance, contact support.